Privacy Policy

1. Introduction

Pamyria ("we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, postal address, phone number, and payment details when you place an order.
• Account Information: Username and password if you create an account.
• Communication Data: Any correspondence you send to us including email enquiries and customer service interactions.
• Technical Data: IP address, browser type, device information, pages visited, and cookies.

3. How We Use Your Information

• To process and fulfil your orders, including delivery and payment processing.
• To communicate with you regarding your order, account, or customer support enquiries.
• To send you marketing communications (with your consent), including new product launches, promotions, and exclusive offers.
• To improve our website, products, and customer experience through analytics.
• To comply with legal obligations and protect our rights.

4. Data Sharing

We do not sell your personal data. We may share your information with:

• Payment Processors: Stripe processes payments securely on our behalf.
• Shipping Partners: To deliver your orders to you.
• Analytics Providers: To help us understand website usage and improve our services.
• Legal Authorities: When required by law or to protect our legal rights.

5. Data Security

We implement industry-standard security measures, including SSL encryption, to protect your personal information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but take all reasonable steps to protect your data.

6. Your Rights

Under applicable data protection laws (including UK GDPR), you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict processing of your data.
• Withdraw consent for marketing at any time.
• Data portability — receive your data in a machine-readable format.

7. Cookies

We use cookies and similar technologies to enhance your browsing experience. For full details, please see our Cookie Policy.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is retained for a minimum of 6 years for tax and legal compliance.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: hello@pamyria.com